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1996-08-09
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Microsoft Internet Explorer 3.0 README for Product Support
July 1996
----------------------------------------------------------------------------
(c) Copyright Microsoft Corporation, 1996
This document provides complementary or late-breaking information to supplement
the Microsoft Internet Explorer 3.0 and Internet Mail and News documentation.
------------------------
How to Use This Document
------------------------
To view Support.txt on screen in Notepad, maximize the Notepad window.
To print Support.txt, open it in Notepad or another word processor, and use
the Print command on the File menu.
--------
CONTENTS
---------
Product Support Within the United States and Canada
Microsoft AnswerPoint
AnswerPoint Information Services
AnswerPoint Standard
AnswerPoint Priority
Text Telephone
Product Support Worldwide
Microsoft TechNet, Technical Information Network
---------------------------------------------------
Product Support Within the United States and Canada
---------------------------------------------------
Microsoft AnswerPoint
---------------------
In the event you have a technical question regarding Microsoft Internet
Explorer 3.0 or Internet Mail and News, please refer to the support offerings
below. Microsoft's support offerings range from no-cost and low-cost online
information services (available 24 hours a day, 7 days a week) to annual
support plans. Please check the Technical Support section in online Help
for detailed information.
Microsoft support services are subject to Microsoft's then-current prices,
terms, and conditions, which are subject to change without notice.
Information Services
AnswerPoint Information Services provides you with easy access to the latest
technical and support information for Microsoft products. You can access a
variety of low and no cost Information Services 24 hours a day, 365 days a
year.
Internet services and The Microsoft Network (MSN): Access the Microsoft
Frequently Asked Questions, Software Library, Knowledge Base, customer-to-
customer newsgroups, and other technical information on the Internet and MSN.
* On the World Wide Web and MSN, go to http://www.microsoft.com/support/
* For FTP access, go to ftp://ftp.microsoft.com
Microsoft TechNet: CD-ROM-based Microsoft TechNet is the front-line resource
for fast complete answers to technical questions on Microsoft desktop and
systems products. For more information or to subscribe to Microsoft TechNet,
call (800) 344-2121.
Microsoft Developer Network Library (MSDN): CD-ROM-based MSDN is the
comprehensive source of programming information and toolkits for those who
write applications for the Microsoft Windows, Windows 95, and Windows NT
operating systems, or use Microsoft products for development purposes. For
more information or to subscribe, call (800) 759-5474.
Microsoft Download Service (MSDL): Direct modem access to a variety of
technical information is available on MSDL by dialing (206) 936-6735. The
service is available 24 hours a day, 365 days a year. Connect information:
1200, 2400, 9600, or 14400 baud, no parity, 8 data bits, and 1 stop bit.
Microsoft FastTips: This automated service provides quick answers to your
common technical questions via an automated toll-free telephone number, fax,
or mail. To access FastTips or to receive a map and catalog, call the
following FastTips numbers:
Desktop applications: (800) 936-4100
Development products: (800) 936-4300
Desktop Systems products: (800) 936-4200
Business Systems: (800) 936-4400
AnswerPoint Standard
--------------------
In the United States and Canada, no-charge support for Internet Explorer is available
for customers who have purchased a Microsoft package that includes this product.
This support may be used for the version that was included in the package as well
as any upgrades. Support is provided for 90 days after you make your first call to a
Microsoft Support Engineer.
-In the United States, call (206) 635-7123 between 6:00 A.M and 6:00 P.M. Pacific time.
-In Canada, call (905) 568-3503 between 8:00 A.M and 8:00 P.M. Eastern time.
Both of these services are available Monday through Friday, excluding holidays.
Note: If your Microsoft product was pre-installed or distributed with your PC or
provided by an Internet Service Provider, the PC manufacturer or the an Internet
Service Provider is responsible for providing your product support.
Microsoft's fee-based Priority Support our Information Services are available
regardless of how you obtained Internet Explorer.
AnswerPoint Priority
--------------------
Microsoft AnswerPoint offers priority telephone access to Microsoft support
engineers 24 hours a day, 7 days a week, excluding holidays, in the U.S. In
Canada, the hours are from 6:00 A.M to midnight, 7 days a week, excluding
holidays.
* In the United States, call (900) 555-2000; $35 (U.S.) per incident. Charges
appear on your telephone bill. Not available in Canada.
* In the United States, call (800) 936-5700, at $35 (U.S.) per incident; in
Canada, call (800) 668-7975, at $50 (CDN) per incident. These services are
billed to your VISA, MasterCard, or American Express card.
For more information about Priority support offerings, including annual
contracts, call Microsoft Support Sales and Information at (800) 936-3500.
---------------
Text Telephone
---------------
Microsoft text telephone (TT/TDD) services are available for the deaf or hard-
of-hearing. In the United States, using a TT/TDD modem, dial (206) 635-4948.
In Canada, using a TT/TDD modem, dial (905) 568-9641.
-------------------------
Product Support Worldwide
-------------------------
The following list contains Microsoft subsidiary offices and the countries
they serve. If there is no Microsoft office in your country, please contact
the establishment from which you purchased your Microsoft product. This list
provides only basic technical support phone and fax numbers; other services
such as BBS and sales numbers may be available. For additional subsidiary
information, check the Product Support Services Worldwide section in online
Help.
When you call, you should be at your computer and have the appropriate product
documentation at hand. Please follow the guidelines listed above under
"Standard Support."
Area Telephone Numbers
-------------------------------------------------
Argentina Microsoft de Argentina S.A.
Technical Support: (54) (1) 314-0560
Australia Microsoft Pty. Ltd.
Technical Support: (61) (02) 870-2131
Austria Microsoft Ges.m.b.H.
Standard Support: Installation and Handling
Windows: 0660-6510
General information about the Microsoft
support in Central Europe:
Fax: 0049/2622/167006
Belgium Microsoft NV
Technical Support:
+32-2-513 32 74 (Dutch-speaking)
+32-2-502 34 32 (English-speaking)
+32-2-513 22 68 (French-speaking)
Bolivia
See Argentina
Brazil Microsoft Informatica Ltda.
Technical Support: (55) (11) 871-0090
Canada Microsoft Canada Inc.
Microsoft Support Network:
Standard Technical Support Phone:
1 (905) 568-3503
Priority Support Information:
1 (800) 668-7975
Text Telephone (TT/TDD):
1 (905) 568-9641
Caribbean Microsoft Caribbean, Inc.
Technical Support: (214) 714-9100
Chile Microsoft Chile S.A.
Personal Operating Systems
Phone: 56-2-330-6222
Colombia Microsoft Colombia
Technical Support: (571) 618 2255
Czech Republic Microsoft s.r.o.
Technical Support Phone: (+42) (2) 2451 0554
or 53 52 56 (Windows 95 only)
Denmark Microsoft Denmark AS
Technical Support: (45) (44) 89 01 11
Dubai Microsoft Middle East
Phone: (971) 4 513 888
Ecuador Corporation Microsoft del Ecuador S.A.
Technical Support: (593) (2) 463-094
England
See United Kingdom
Finland Microsoft OY
Product Support: (358) (90) 525 502 500
For Technical Support, please contact your
local dealer.
France Microsoft France
Technical Support: (33) (1) 69-86-10-20
French Polynesia
See France
Germany Microsoft GmbH
Standard Support: Installation and Handling
Windows: 089-3176-1110
Windows 95: 089-3176-1115
General information about the Microsoft
support in Central Europe:
Fax: 02622/167006
Greece Microsoft
Phone: (30)(1) 6806-775
Hong Kong Microsoft Hong Kong Ltd.
Technical Support: (852) 2804-4222
Hungary Microsoft Hungary
Phone: (+36) (1) 267 4636
Iceland
See Denmark
India Microsoft India
Phone: (01) (91) 646 0694, 646 0767, 646 0813
Indonesia Indonesia - Jakarta
Technical Support:
Phone: (6221) 572-1060
Fax: (6221) 573-2077
Ireland
See United Kingdom
Israel Microsoft Israel Ltd.
Phone: 972-3-613-0833
Italy Microsoft SpA
Technical Support: (39) (2) 7039-8351
Japan Microsoft Company Ltd.
Technical Support: (81)(424) 41-8700
Support Sales: 0120-37-0196
Korea Microsoft CH
Technical Support: (82)(2) 563-0054
Latin America Microsoft Latin American Headquarters
Technical Support: (214) 714-9100
Liechtenstein
See Switzerland (German-speaking)
Luxembourg Microsoft NV
Technical Support:
+32-2-513 32 74 (Dutch-speaking)
+32+2-502 34 32 (English-speaking)
+32+2-513 22 68 (French-speaking)
Malaysia Microsoft (Malaysia) Sdn Bhd
(60-3) 793-9595
Mexico Microsoft Mexico, S.A. de C.V.
Technical Support:
Operating Systems: (52) (5) 325-0912
Netherlands Microsoft BV
Technical Support:
023-5677877 (Dutch-speaking)
023-5677853 (English-speaking)
New Zealand Microsoft New Zealand Ltd.
Technical Support:
Phone: 64 (9) 357-5575
Northern Ireland
See United Kingdom
Norway Microsoft Norway AS
Technical Support: (47) (22) 02 25 50
Papua New Guinea
See Australia
Paraguay
See Argentina
Peru
See Latin America
Phillippines Phone: (632) 811-0062
Technical Support:
Phone: (632) 892-2295/2495
Poland Microsoft Sp.z o.o.
Technical Support: (+48) (2) 6216793,
(+48) (71) 441357
Portugal Microsoft, Lda.
Technical Support: (351) 1 4409280, 81, 82, or 83
Republic of China Microsoft Taiwan Corp.
Technical Support: (886) (2) 508-9501
Republic of Ireland
See United Kingdom
Russia Microsoft A/O
Fax: (+7) (502) 224 50 45
Scotland
See United Kingdom
Singapore Microsoft Singapore Pte Ltd.
Technical Support:
Phone: (65) 337-9946
Slovenia/Slovenija Microsoft d.o.o
Technical Support: +386 61 123 23 54,
+386 64 331 020
Slovak Republic Microsoft Slovakia s.r.o.
Technical Support: (+42) (7) 312083
South Africa Microsoft South Africa
Technical Support
(Toll Free): 0 802 11 11 04
(Toll): (2) 11 445 0100
Spain Microsoft Iberica SRL
Technical Support: (34) (1) 807-9960
Sweden Microsoft AB
Product Support: (46) (0) 8-752 09 29
Information about Technical Support:
(46) (0) 8 752 09 29
Switzerland Microsoft AG
Phone: 01-839 61 11
Technical Support (French-speaking):
022-738 96 88
General information about the Microsoft
support in Central Europe:
Fax: 0049-2622-167006
Thailand Microsoft Thailand Ltd.
Technical Support:
Phone: (662) 632-0360, 61, 62, 63
Turkey Microsoft Turkey
(90) 212 2585998
United Kingdom Microsoft Ltd. Product Support Services
Telephone Support:
Personal Operating Systems:
(01734) 271000
Advanced Systems Support:
(01734) 270007
Microsoft Ltd.
Phone: (01734) 271007
Uruguay Technical Support: (598) (2) 77-4934
Venezuela Corporation MS 90 de Venezuela S.A.
Technical Support: (582) 265-4337
Wales
See United Kingdom
Microsoft TechNet, Technical Information Network
------------------------------------------------
Microsoft TechNet is the front-line resource for fast, complete answers to
technical questions on Microsoft systems and desktop products. Information
available on TechNet ranges from crucial data on client-server and workgroup
computing, systems platforms, and database products, to the latest on support
for Microsoft Windows- and Macintosh-based applications. As a TechNet user you
receive:
* Twelve monthly compact discs containing the Microsoft Knowledge Base,
Microsoft operating systems product resource kits, customer solutions,
key Microsoft conference session notes, and other valuable information
* Twelve monthly supplemental (drivers and patches) compact discs
containing the Microsoft Software Library
* A dedicated Microsoft TechNet forum on CompuServe (GO TECHNET)
* WinCIM, a Windows-based application for accessing CompuServe
* A 20 percent discount on Microsoft Press books
For more information about Microsoft TechNet, in the United States and Canada,
call (800) 344-2121, between 7:00 A.M. and 7:00 P.M. Central time, Monday
through Friday. Outside the U.S. and Canada, contact your Microsoft Subsidiary,
or call (303) 684-0914.